Editor's note: Today’s guest blogger is Lisa Ventura, Vice President of Accounting and Administration for the Better Business Bureau serving Eastern Massachusetts, Maine, Rhode Island, and Vermont, a non-profit organization that services businesses and consumers in the community.

The Better Business Bureau (BBB) has a real mix of in office and telecommuting staff. As a busy non-profit, technology is forefront of our organization and, like a lot of Better Business Bureau offices around the country, we don’t have an IT department, which adds to the challenge of keeping information both secure and accessible. If someone needs tech help, I put on my IT hat (as does Kevin J. Sanders, our CEO), and configure new computers or update software. Juggling the IT responsibilities can be difficult during busier times of the year.

That is until we decided to bring 35 Google Chromebooks and Chromeboxes for Business at the BBB. Almost overnight, we reduced the time we spent handling IT tasks like software updates and patches, and worrying about security concerns. We’ve already seen firsthand how Google can help our business — we were early adopters among BBB offices of Google Apps for Business (about 30% of BBBs nationwide now use Google Apps), and we love collaborating on documents and managing our emails, which Google Apps has made so simple.



Chromebooks and Chromeboxes give us even more freedom and help us lock down the security of information. The devices run on the Chrome operating system and software is updated automatically on each device. Security is built into the Chromebook in multiple layers, such as sandboxing and data encryption, so we can rest easy knowing that malware can’t get very far. Using the Chrome management console we can preload the apps that we want employees to use and restrict downloads to only those applications employees need for working with consumers and Accredited Businesses. Not only are we greatly reducing IT issues, we have saved roughly $900 per seat by purchasing Chromeboxes versus computers with added software. With a staff of approximately 50 people, that savings really adds up.

Using Google Apps for Business eliminated the need for email and document servers, instantly saving BBB the cost of maintaining those devices. It became easier to share documents and track user changes, instead of emailing those documents back and forth as attachments. Plus, the ability to have Google Apps anywhere you are, allows our remote workers to always have information at their fingertips. Moving off our Windows-based desktops and laptops onto Chromebooks and Chromeboxes made perfect sense after seeing so much success from switching to Google Apps for Business.

We’re in the process of expanding beyond our original order of 35 devices and switching out all of our desktops and laptops to Chromebooks and Chromeboxes – a huge benefit for our busy organization. In fact, we’ve become such experts at adopting Google technology that other BBB offices in North America are coming to us for advice on Google Apps and buying up Chromebooks and Chromeboxes for Business.