Allianz

Allianz provides real-time dispatch and tracking of service providers to help people in need with Google Maps APIs.

120,000+
car breakdowns serviced a year using Maps-based tool
150+
employees easily transitioned to the tool
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"Google Maps APIs were almost a foregone conclusion due to their familiarity, reliability, accuracy, flexibility, ongoing innovation and relationships with other data providers. It met all our requirements and provided virtually limitless integration capabilities."

{[ctrl.removeAuthorCompany("Dean Peck - Senior Business Solutions Analyst and Project Manager")]}, Allianz Global Assistance in Australia and New Zealand

Challenge

Allianz relies on a central system called MIDAS to store information on its thousands of service providers, dispatch them to the correct location, and track their progress. Although MIDAS already had up-to-the-minute mapping data, it was lacking vital functionality that would improve assistants' ability to respond quickly.

Solution

After considering a range of options, Allianz selected Google Maps APIs because of their familiarity, reliability accuracy, ongoing innovation and relationships with other data providers. The new interface lets employees easily pinpoint a member’s location and the nearest service providers. Additional data layers let them quickly see addresses, available services, distance and travel time, and traffic information, while Street View lets them see the exact location of an incident so the can better reassure their customers.

Beneficios

  • Delivered real-time, visual dispatch, tracking, and communication among CSAs, customers, and service providers
  • Improved data accuracy enriched service to both metropolitan and remote areas
  • Accelerated service delivery
Infoxchange Google Maps Phone

APIs used

Millions of apps and sites use Google Maps APIs to benefit from a powerful mapping platform. Discover which set of APIs Allianz has used to create their internal website:

 

API de Google Maps Geolocation

Provide real-time dispatch and tracking of service providers

 

Servicio web de la API de Google Places

View optimal coverage areas for service providers

 

Google Maps Distance Matrix API

Calculate travel time and distance to the incident with great accuracy

 

API de Google Maps Embed

Integrated call centre system to enrich functionality

 

API de Google Street View Image

Quickly dentify incident locations through Street View

Estamos para ayudar

Contact the Google Maps APIs sales team to learn more about custom solutions, enterprise pricing and plans, or general questions.